Shipping & Delivery Policy

Every Marcelina piece is made to order and delivered with care. Here is what to expect, from the moment you place your order to the day your furniture arrives.

1. Lead time

Custom, made-to-order pieces are typically ready in 10–16 weeks, depending on the design, materials and finishes. We confirm your delivery window when you place your order and keep you updated as your piece moves through our workshop.

2. Delivery within Panama

We deliver door-to-door throughout Panama City and the surrounding area (approximately a 40 km radius). Delivery is $199 on orders under $1,500 and free on orders of $1,500 or more. Full projects quoted by our studio include delivery in the project price. We also deliver to the interior through our distribution partners in Colón, La Chorrera, Penonomé, Chitré, Santiago, David, Boquete and Volcán. In-home placement and special access, such as stair carries where there is no elevator or crane lifts for high-rise units, can be arranged and are quoted where required.

3. Delivery to the United States

We deliver to clients in the United States and Canada. Delivery is $199 on orders under $1,500 and free on orders of $1,500 or more, and the exact amount is shown at checkout before you pay. Full projects quoted by our studio include delivery in the project price. For the United States, import duties are included: we ship DDP (delivered duty paid), so nothing extra is due when your furniture arrives. We coordinate the delivery schedule with you once your piece is ready.

4. Scheduling & inspection

When your piece is ready, our team contacts you to arrange a delivery date and time. We place your furniture as directed and invite you to inspect it before our team leaves. Anything identified on delivery day is resolved at no cost to you. Please give us at least 48 hours' notice for any change to your delivery address or time.

5. Damage or defects

If your piece arrives with any damage or manufacturing defect, contact us within 48 hours at admin@marcelinafurniture.com or WhatsApp +507 6841-0106 with photographs, and we will repair or remake the affected piece at no cost to you. Please see our Refund & Cancellation Policy for full details.