Marcelina Furniture Studio · Delivery
Delivery Policy —
Free Delivery on Orders Over $2,000
Every piece is handled personally — from our studio to your door, on schedule and in perfect condition.
Free door-to-door delivery · Panama City & 40 km radius · Orders over $2,000
Where We Deliver
Delivery Zones
Panama CityDoor-to-door delivery within Panama City and surrounding areas within a 40km radius — free of charge.
Distribution CentresColón, La Chorrera, Penonomé, Chitré, Santiago, David, Boquete, and Volcán.
When to Expect It
Delivery Timeframes
In-Stock ItemsStandard delivery within 2 business days from the date your order is processed.
Custom Orders10 to 16 weeks. Our team will confirm your expected delivery date when your order is placed.
What It Costs
Delivery Fees
Free DeliveryAll orders over $2,000 within our delivery zones ship free.
Door-to-DoorFree within Panama City. Available for an additional fee outside the Panama City zone.
Premium SetupIn-home setup, room placement, or assembly available for an additional fee on request.
Special AccessStaircase, crane, or non-standard access is not included in standard delivery and is quoted separately. Contact us before your delivery date to confirm requirements.
Returns & ShippingAll shipping fees are non-refundable. If your order qualified for free shipping, shipping charges will be deducted from any refund.
How It Works
The Delivery Process
01
Scheduling
Once your order is ready, our team contacts you directly to confirm a delivery slot.
02
Delivery Day
Our team arrives within your agreed window, handles all furniture with care, and places items as directed.
03
Inspection & Sign-off
Inspect everything before we leave. Any issue raised on the day is resolved at no cost.
Our Standards
What You Can Expect
Professional TeamOur trained delivery personnel handle your furniture with care from our studio to your door.
PackagingFurniture arrives in original packaging. Assembly services are available on request for an additional fee.
Packaging RemovalWe can remove all packaging and debris after your furniture is placed, on request.
Problems & Changes
Delays, Damage & Changes
DelaysUnforeseen circumstances such as weather or traffic can occasionally cause delays. We will keep you informed every step of the way.
Damaged ItemsContact us immediately at (507) 6841-0106 if damage is noticed on delivery. We will arrange a replacement or repair.
Change of DetailsNotify us at least 48 hours in advance to adjust your delivery address or time. Additional charges may apply for late changes.
Have a delivery question?
Questions about your delivery? Call (507) 6841-0106 or email Admin@marcelinafurniture.com — Mon–Fri, 8:00–17:00.