Refund & Cancellation Policy

Every Marcelina piece is made to order — designed and built to your exact specifications. Because each commission is unique to you, our policy differs from off-the-shelf furniture. Please read it carefully before placing your order.

1. Made-to-order commissions

All Marcelina furniture is custom-made to order. Once production has begun, custom pieces are non-refundable and non-returnable, as they are built to your specifications and cannot be resold.

2. Cancellation window

You may cancel your order for a full refund within 48 hours of placing it and paying your deposit, provided production has not yet begun (materials have not been cut). After this 48-hour window — or once production has started — deposits are non-refundable.

3. Deposits & payment

Production begins upon receipt of a 50% deposit; the remaining balance is due before delivery. Your deposit reserves your place in our production schedule and covers materials sourced specifically for your commission.

4. Damage or manufacturing defects

We stand behind our craftsmanship. Please inspect your piece on delivery. If it arrives damaged or has a manufacturing defect, contact us within 48 hours of delivery at admin@marcelinafurniture.com with photographs, and we will repair or remake the affected piece at no cost to you.

5. Change of mind & fit

Because each piece is built to your approved specifications — dimensions, materials and finishes — we cannot accept returns or offer refunds for change of mind, personal preference, or fit within your space. We confirm detailed specifications, and provide material samples where possible, before production so your piece is right the first time.

6. Panama & United States

This policy applies to all commissions, in both Panama and the United States.