Marcelina Furniture Studio · Legal

Privacy Policy —
How We Handle Your Data

We collect only what we need, use it only to serve you, and never sell it. This policy explains exactly what we collect, why, and what rights you have over it.

Last updated: March 2026  ·  Effective for marcelinafurniture.com

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This Privacy Policy describes how Marcelina Furniture Studio ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, or make a purchase. By using our site, you agree to the practices described in this policy.

We may update this policy from time to time to reflect changes in our practices or for legal reasons. We will post any updates on this page and revise the "Last updated" date accordingly.

Data Collection

What Personal Information We Collect

The information we collect depends on how you interact with us. It falls into three categories:

Information You Give Us Name, address, phone number, email, billing and shipping details, account credentials, and any information you include in messages or customer support requests.
Usage Data How you browse and interact with our site — including device type, browser, IP address, pages visited, and time spent. Collected automatically via cookies and similar technologies.
Third-Party Data Information passed to us by service providers such as Shopify (site infrastructure) and our payment processors (billing details for transaction fulfillment). Also includes interaction data from email opens, ad clicks, and social media integrations.
Data Use

How We Use Your Information

Order Fulfilment Processing payments, confirming orders, arranging delivery, handling returns and exchanges, and sending transactional notifications related to your purchase.
Account Management Creating and maintaining your account, verifying your identity, and managing your account security.
Marketing Sending promotional emails, SMS, or mail about new collections, offers, and design content — only where you have consented or where permitted by law. You may opt out at any time.
Site Improvement Analysing how visitors use our site to improve performance, personalisation, and user experience.
Security & Fraud Prevention Detecting and acting on fraudulent, illegal, or malicious activity to protect you and our business.
Legal Compliance Meeting our obligations under applicable law, responding to legal requests, and enforcing our terms of service.
Data Sharing

Who We Share Your Information With

We do not sell your personal information. We share it only in the following circumstances:

Service Providers Vendors who operate on our behalf — including payment processors, logistics partners, IT infrastructure (Shopify), data analytics, and customer support tools. They may only use your data to perform services for us.
Marketing Partners Business partners who help us advertise and reach relevant audiences. These partners operate under their own privacy policies.
With Your Consent When you direct us to share your information — for example, through a social media login integration or when requesting third-party delivery to a specific address.
Legal Requirements When required by law, court order, or government authority. Also in the event of a business transaction such as a merger or acquisition.

We do not use or disclose sensitive personal information for purposes other than those described above, and never to infer characteristics about you without consent.

Tracking Technologies

Cookies

We use cookies, pixels, and similar technologies to power our site, remember your preferences, run analytics, and deliver relevant advertising. Our store runs on Shopify — for details on their cookies, see shopify.com/legal/cookies.

Essential Cookies Required for the site to function — shopping cart, checkout, account login. Cannot be disabled.
Analytics Cookies Help us understand how visitors use our site so we can improve it. Data is aggregated and anonymised where possible.
Marketing Cookies Used by us and third-party partners to deliver ads relevant to your interests across the web.
Managing Cookies You can adjust or block cookies through your browser settings at any time. Note that disabling cookies may affect site functionality.
Your Controls

Your Rights Over Your Data

Depending on where you are located, you may have the following rights. To exercise any of them, contact us using the details at the bottom of this page.

Access & Know

Request a copy of the personal information we hold about you and how it is used.

Correction

Ask us to correct any inaccurate personal information we hold.

Deletion

Request that we delete your personal information, subject to legal retention requirements.

Portability

Receive a copy of your data in a portable format and request we transfer it to another party.

Restrict Processing

Ask us to stop or limit how we process your personal information in certain circumstances.

Withdraw Consent

Where we rely on consent to process your data, you may withdraw it at any time without affecting prior processing.

Opt Out of Marketing

Unsubscribe from promotional emails at any time using the unsubscribe link. We will still send transactional messages related to your orders.

Appeal

If we decline your request, you may appeal by replying to our response or contacting your local data protection authority.

We will not discriminate against you for exercising any of these rights. We may ask you to verify your identity before processing a request. We will respond within the timeframe required by applicable law.

Data Protection

Security & Retention

Security Measures We implement industry-standard security practices to protect your data. However, no method of transmission over the internet is 100% secure. We recommend you do not share sensitive information over insecure channels.
Retention Period We retain your personal information for as long as necessary to provide our services, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements.
Children's Data Our services are not directed at children. We do not knowingly collect personal information from anyone under 16. If you believe a child has provided us their data, contact us and we will delete it.
International Transfers Your data may be processed in countries other than your own. Where required, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses to safeguard your data.
Third-Party Sites Links to external sites on our platform are not governed by this policy. We are not responsible for the privacy practices of third-party websites. Please review their policies independently.
Get in Touch

Questions or Complaints

If you have questions about this policy, wish to exercise your rights, or want to raise a complaint about how we handle your data, please contact us directly. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.

Privacy enquiries: Admin@marcelinafurniture.com  ·  Phone: (507) 6841-0106  ·  Monday to Friday, 8:00–17:00  ·  C. La Colmena 53, Panamá, Provincia de Panamá