MarcelinaMarcelina Furniture Studio · Delivery

Delivery Policy —
Across Panama & the United States

Every piece is handled personally — from our studio to your door in Panama and the United States, on schedule and in perfect condition.

Serving Panama & the United States · Free local delivery in Panama on orders over $2,000
Where We Deliver

Delivery Zones

Panama CityDoor-to-door delivery within Panama City and surrounding areas within a 40km radius — free of charge on qualifying orders.
United StatesWe ship nationwide across the United States through trusted freight and delivery partners. Your rate and delivery method are confirmed at checkout or by our team.
When to Expect It

Delivery Timeframes

In-Stock — PanamaStandard delivery within 2 business days from the date your order is processed.
In-Stock — United StatesTransit times vary by destination and carrier. Your delivery window is confirmed at checkout or by our team after your order is placed.
Custom Orders10 to 16 weeks for production. Our team confirms your expected delivery date when your order is placed; United States orders include additional transit time.
What It Costs

Delivery Fees

Free DeliveryFree door-to-door delivery within our zones.
United States ShippingShipping to the United States is calculated at checkout based on destination, size, and weight, and is handled by our carrier partners.
Duties & Taxes Included (US)All United States orders ship Delivered Duty Paid (DDP) — import duties, customs fees, and taxes are included in your price. There are no surprise charges on delivery.
Special AccessStaircase, crane, or non-standard access is not included in standard delivery and is quoted separately. Contact us before your delivery date to confirm requirements.
Returns & ShippingAll shipping fees are non-refundable. If your order qualified for free shipping, the shipping cost will be deducted from any refund.
How It Works

The Delivery Process

01

Scheduling

Once your order is ready, our team contacts you directly to confirm a delivery slot in Panama, or shipping arrangements for the United States.

02

Delivery Day

In Panama, our team arrives within your agreed window, handles all furniture with care, and places items as directed. For United States orders, your carrier delivers within the scheduled window.

03

Inspection & Sign-off

Inspect everything on arrival. Report any issue right away — on the day for local deliveries, or within 48 hours for shipped orders — and we will resolve it.

Our Standards

What You Can Expect

Professional HandlingOur trained team and trusted carrier partners handle your furniture with care from our studio to your door.
PackagingFurniture is packed to protect it in both local and long-distance transit. Assembly services are available on request for an additional fee.
Packaging RemovalFor local deliveries in Panama, we can remove all packaging and debris after your furniture is placed, on request.
Problems & Changes

Delays, Damage & Changes

DelaysUnforeseen circumstances such as weather, traffic, or customs clearance can occasionally cause delays. We will keep you informed every step of the way.
Damaged ItemsContact us within 48 hours at (507) 6841-0106 or Admin@marcelinafurniture.com if damage is noticed on delivery. We will arrange a replacement or repair.
Change of DetailsNotify us at least 48 hours in advance to adjust your delivery address or time. Additional charges may apply for late changes.
Have a delivery question?

Questions about your delivery in Panama or the United States? Call (507) 6841-0106 or email Admin@marcelinafurniture.com — Mon–Fri, 8:00–17:00.