Warranty Policy

Marcelina Furniture Studio – Limited Warranty Policy

At Marcelina Furniture Studio ("MFS"), we are committed to providing you with exceptional, high-quality products crafted for lasting enjoyment. This document details the specific warranty coverage, including timeframes and general conditions, for items purchased directly through official MFS channels. We encourage you to read this policy carefully to fully understand your rights and responsibilities.

Warranty Coverage Overview

This Limited Warranty applies exclusively to products purchased directly from Marcelina Furniture Studio, whether online or in-store. It is valid for residential use only and is strictly non-transferable, extending solely to the original purchaser.

Product Category	Warranty Period
Indoor Furniture: Sofas, Armchairs, Dining Chairs, Bar Stools, Dining Tables, Beds, Nightstands, and other upholstered or indoor solid wood items	18 months from the date of purchase.
Outdoor Furniture: Sofas, Chairs, Tables, Sets, Swings, Daybeds, and other outdoor-rated items	18 months from the date of purchase.
Rugs: All indoor residential rugs (natural or synthetic fiber)	3 years from the date of purchase.
Indoor Wood Furniture Pieces: Tables, Credenzas, Bookshelves, Sideboards, Desks, Benches and Consoles used indoors.	3 years from the date of purchase.
Outdoor Wood Furniture Pieces: Tables, Chairs, Outdoor wood sets and Benches used outdoors	3 years from the date of purchase.
Lamps: All lighting products (floor and table lamps)	10 calendar days from the date of product delivery.

 

Important Notice: Product Representation & Natural Variations Disclaimer

Please be advised: All images and visual representations of Marcelina Furniture Studio products displayed on our website, social media, marketing materials, or in our showrooms are for illustrative purposes only. While we strive for accuracy, actual products may exhibit variations from their digital or photographic depictions.

These variations are not considered manufacturing defects and are therefore not covered under this warranty. Such variations may include, but are not limited to:

• Color Discrepancies: Slight differences in color saturation, hue, or shade due to studio lighting during photography, individual screen resolution settings, brightness levels, or color calibration differences on your viewing device.

• Texture & Finish Variations: Subtle differences in the tactile feel or visual appearance of textures (e.g., fabric weave, wood grain) or finishes (e.g., sheen, smoothness).

• Natural Characteristics: Inherent characteristics of natural materials, such as unique wood grain patterns, knots, burls, mineral streaks, or subtle variations in the shading and texture of natural textile fibers (e.g., linen, cotton, leather, wool). These are considered hallmarks of authenticity and natural beauty, not flaws.

• Production & Dye Lot Differences: Minor variations that can occur between different production batches or dye lots for fabrics and finishes.

We encourage you to consider these natural occurrences when making your selection.

1. LIMITED WARRANTY – INDOOR FURNITURE (18 MONTHS)

This warranty applies exclusively to items designed and manufactured for indoor residential use only. This includes, but is not limited to sofas, loveseats, armchairs, chaises, ottomans, dining chairs, bar stools, dining tables, coffee tables, side tables, consoles, and bedroom furniture such as beds and nightstands. Any commercial, institutional, or rental use of these products will immediately void this warranty.

Coverage Period

The coverage period for indoor furniture is eighteen (18) months, commencing from the confirmed date of product delivery to the original purchaser. This warranty is strictly non-transferable and applies only to the initial buyer of the product. Proof of purchase, such as the original invoice or receipt, is required for all warranty claims.

Covered Components

This warranty specifically covers manufacturing defects in the following primary components under normal residential use and proper maintenance:

• Internal Solid Wood Frame: This includes the structural framework made from high-quality, kiln-dried solid woods such as other equivalent hardwoods used in the construction of sofas, chairs, and other upholstered items. Coverage extends to issues like structural integrity, wood rot not caused by external moisture, and significant warping or cracking that impairs the furniture's function.

• High-Density Foam and Cushion Filling: This covers the integrity of high-resilience foam, down, feathers, or synthetic fiber fillings used in seat cushions, back cushions, and armrests. Coverage includes significant loss of resiliency, abnormal compression, or premature breakdown of foam/filling that affects comfort and appearance within the initial six (6) months of normal use. Normal wear and tear, including minor softening or compression over time, is not covered.

• Upholstery Fabrics: This encompasses the original upholstery materials provided by MFS, including but not limited to suede, velvet, bouclé, chenille, linen, cotton, microfiber, and genuine or synthetic leather. Coverage is limited to manufacturing defects such as unraveling seams, abnormal pilling (not caused by friction from clothing or external factors), significant dye lot variations (present at delivery), or unexpected texture changes that are clearly attributable to a manufacturing flaw and not external factors.

• Structural Joints and Factory Assembly: This covers the integrity of all factory-assembled joints, including dowel joints, mortise and tenon joints, corner blocks, and reinforced stress points. Issues covered include separation, loosening, or failure of these joints under normal use, indicating a defect in manufacturing or assembly. This also extends to the secure attachment of legs, arms, and other structural components.

1.1 What is Covered (Detailed)

This warranty meticulously covers specific manufacturing and material defects arising under normal residential use:

• Structural Integrity

  • Cracks and Splitting: Covers significant cracks, splits, or fractures in the internal solid wood frame or visible solid wood components that impair the structural integrity or functionality of the furniture, provided they are not the result of misuse, excessive force, environmental exposure (e.g., extreme humidity/dryness, temperature fluctuations), or impact damage.

  • Joint Separation: Covers the separation or loosening of structural joints (e.g., glue joints, dowel joints) that compromise the stability or safety of the furniture and are clearly attributable to faulty workmanship or adhesive failure at the time of manufacture.

  • Warping: Covers excessive warping or bowing of solid wood frame components that leads to functional impairment or significant aesthetic distortion, provided it is not caused by exposure to extreme temperature changes, humidity fluctuations, or direct sunlight. Minor variations in wood grain or slight bowing inherent to natural wood are not considered defects.

• Cushion and Foam Performance

  • Sagging or Breakdown: Covers significant and permanent sagging, loss of resiliency, or breakdown of high-density foam or cushion filling materials (e.g., excessive compression of foam beyond industry standards, clumping of fiberfill) that occurs within six (6) months of delivery under normal use, making the furniture uncomfortable or aesthetically compromised. This does not cover normal softening or compression that occurs over time with use.

  • Internal Spring or Webbing Failure: Covers breakage or detachment of internal springs (e.g., sinuous springs, coil springs) or webbing that support cushions, leading to a loss of support or visible indentation, indicating a manufacturing defect.

• Fabric and Upholstery Defects

  • Unraveling and Seam Failure: Covers unraveled seams, torn stitching, or significant fraying of fabric edges that occur under normal use and are a result of faulty manufacturing or poor seam construction.

  • Unexpected Texture Changes: Covers abnormal changes in fabric texture, such as severe pilling (not caused by friction or abrasive materials), significant fiber shedding, or unexpected deterioration of the fabric's integrity that is clearly due to a manufacturing defect. This excludes pilling caused by external factors, normal wear and tear, or variations inherent to certain fabric types.

  • Color Fastness (Initial): Covers significant and abnormal color fading or bleeding that is present upon delivery or occurs rapidly within a short period under normal indoor light conditions, indicating a dye lot issue or manufacturing defect in the fabric itself. This excludes fading due to prolonged direct sunlight exposure.

• Component Assembly and Finish

  • Arm and Leg Attachments: Covers manufacturing defects in the secure attachment of arms, legs, or other visible wooden or metal components that lead to loosening, wobbling, or detachment under normal use.

Visible Wooden Component Defects: Covers significant manufacturing flaws in visible wooden components such as tabletops, chair legs, or decorative elements, including but not limited to severe finish inconsistencies (e.g., bubbling, peeling, or cracking of applied finish), noticeable glue residue, or improperly filled defects that were present at the time of delivery. This excludes natural variations in wood grain, knots, or minor color discrepancies

 

1.2 What is NOT Covered (Detailed Disclaimer)

 

• Normal Wear and Tear

  • Cushion Compression: Gradual softening, minor compression, or flattening of cushions and fillings over time due to regular use.

  • Fabric Degradation: Fading, pilling (unless severe and demonstrably due to manufacturing defect as per 1.1), snagging, stretching, or general deterioration of upholstery fabrics resulting from normal wear, friction, cleaning, or aging.

  • Wood Patina: Changes in wood tone, development of a natural patina, or minor surface abrasions resulting from regular use and aging.

• Damage from External Agents & Misuse

  • Stains: Any stains or discoloration caused by food, beverages, ink, dyes, pet accidents, body oils, hair products, personal care products, chemicals, solvents, or any other foreign substances.

  • Environmental Exposure: Damage due to prolonged or extreme exposure to direct sunlight, ultraviolet (UV) radiation, excessive humidity (e.g., mold, mildew, severe warping, swelling), extreme dryness (e.g., severe cracking, splitting), extreme temperature fluctuations, or inadequate ventilation, particularly in tropical or high-humidity zones in Panama City, Panama. Lack of proper fumigation or pest control in the customer's residence resulting in damage is also excluded.

  • Pet-Related Damage: Any damage caused by pets, including but not limited to scratches, chewing, gnawing, tears, urination, or odor.

  • Improper Cleaning/Maintenance: Damage resulting from the use of improper cleaning methods, abrasive cleaners, harsh chemicals, solvents, over-wetting of fabric, or failure to follow the specific care instructions provided by MFS (see Section 1.3).

  • Accidental Damage: Damage caused by accidents, impacts, dropping, tipping, cuts, burns, rips, tears, punctures, or any other forms of intentional or unintentional physical damage.

  • Abuse or Misuse: Damage resulting from abnormal use, excessive weight, sitting or standing on arms or backs, dragging furniture, jumping on furniture, or any use for which the furniture was not designed.

• Commercial, Institutional, or Rental Use

  • This warranty is strictly limited to residential use. Any product used in a commercial, institutional (e.g., hotels, offices, schools), or rental setting is not covered under this warranty.

• Natural Variations

  • Wood Characteristics: Natural variations in wood grain patterns, color tone discrepancies between different wood pieces, mineral streaks, knots, burls, or other inherent characteristics of natural wood. These are considered unique features and not defects.

  • Fabric Shading: Minor variations in fabric shading or texture that are inherent to the specific fabric type or occur between different dye lots.

• Modified Products

  • Damage or issues arising from modifications, alterations, or repairs performed by anyone other than MFS authorized personnel.

• Force Majeure

  • Damage caused by acts of God, natural disasters, fires, floods, earthquakes, or other events beyond MFS's control.

 

1.3 Required Maintenance (Detailed)

Strict adherence to these maintenance guidelines is mandatory to ensure the longevity of your indoor furniture and to keep your warranty valid. Failure to follow these instructions may result in the voiding of your warranty.

• Regular Cleaning

• Weekly Vacuuming: Vacuum upholstery weekly using a soft brush attachment to remove dust, crumbs, and pet hair. This prevents the accumulation of dirt that can abrade fabric fibers over time.

• Dusting Wood Surfaces: Dust wood surfaces regularly with a soft, lint-free cloth. For deeper cleaning, use a slightly damp cloth, immediately followed by a dry cloth to prevent moisture absorption.

• Spill Management

• Immediate Blotting: In case of spills, immediately blot (do not rub) the affected area with a clean, dry, white cloth or paper towel. Work from the outside of the spill inwards to prevent spreading. For stubborn stains, consult a professional upholstery cleaner or use a mild, pH-neutral fabric cleaner specifically designed for furniture, testing on an inconspicuous area first. Avoid harsh chemicals or excessive moisture.

• Environmental Control:

• Avoid Direct Sunlight: Position furniture away from direct, prolonged sunlight exposure, which can cause fabric fading, wood discoloration, and potential cracking or warping. Use curtains or blinds to protect furniture during peak sunlight hours.

• Avoid Heat Sources: Do not place furniture directly near heat sources such as radiators, fireplaces, air conditioning vents, or heating registers. Extreme heat can dry out wood, causing it to crack or warp, and can also degrade upholstery materials. Maintain a consistent room temperature and humidity level.

• Cushion Care:

• Rotate and Fluff Cushions: To ensure even wear and maintain cushion shape and resiliency, rotate and fluff reversible seat and back cushions monthly. This helps prevent permanent depressions and extends the life of the filling materials.

• Handling and Movement:

• Proper Lifting: When moving furniture, always lift it rather than dragging it across the floor. Dragging can damage legs, frames, and flooring. If necessary, use furniture glides or seek assistance.

• Avoid Improper Use: Do not sit or stand on the arms, backs, or frames of upholstered furniture. These areas are not designed to bear concentrated weight and can be damaged, leading to structural failure.

• Weight Distribution: Ensure weight is evenly distributed when using furniture. Avoid placing excessively heavy items on specific points of wood surfaces without proper protection.

1.4 Warranty Claim Procedure (Indoor Furniture)

To initiate a warranty, claim for your indoor furniture, please adhere to the following procedure:

• Contact MFS customer service within the warranty period, specifying the issue.

• Send clear photographs of the damage from different angles, a video showing the context of the furniture, and a detailed written description of the problem, including when and how it was detected.

• Provide proof of purchase (original invoice) and the delivery date of the furniture.

• Participate in a video call with MFS's technical team if required for a more accurate remote evaluation.

• If the customer is in Panama City, MFS may send a team member to inspect the item at no additional cost.

• If an in-store physical inspection is required, the customer must cover the cost of transporting the product to MFS facilities.

• The MFS technical team will evaluate the case and respond within a maximum of 10 business days after receiving all the required documentation and information.

• Immediate service is not guaranteed, nor is the availability of the same model for replacement if it is no longer manufactured or has been discontinued.

1.5 Resolutions Offered (Indoor Furniture)

Upon validation of a legitimate warranty claim, MFS will, at its sole discretion, offer one of the following resolutions:

• Free Repair

  • MFS will arrange for the repair of the defective component or product at no cost to you. Repairs will be performed using original parts or parts of equivalent quality and functionality. This may involve in-home repair or return to our service center.

• Replacement

  • If repair is not feasible, MFS may opt to replace the defective product with the same model. If the exact model is no longer available, a similar model of equal or greater value will be offered. Replacement is subject to product availability.

• Store Credit

  • As an alternative, MFS may issue a store credit equal to the original purchase value of the defective product. This store credit will be valid for three (3) months from the date of issuance and can be used towards the purchase of any MFS product.

• Cash Refunds are NOT Provided

  •  Under no circumstances will MFS provide cash refunds for warranty claims.

2. LIMITED WARRANTY – OUTDOOR FURNITURE (18 MONTHS)

This warranty specifically applies to outdoor furniture items sold by MFS for use in a private residential setting only. This includes, but is not limited to patio sets, lounge chairs, dining sets, outdoor sofas, swings, daybeds, and other furniture designed for exterior use. Any use in rental properties, commercial establishments (e.g., hotels, restaurants, resorts), or institutional environments will immediately void this warranty.

Coverage Period

The coverage period for outdoor furniture is eighteen (18) months, beginning from the confirmed date of product delivery to the original purchaser. This warranty is non-transferable and applies exclusively to the initial buyer. Valid proof of purchase, such as the original invoice or receipt, is required for all warranty claims.

Covered Materials

This warranty covers manufacturing defects in the following primary materials when used and maintained according to MFS guidelines:

• Olefin and Acrylic Performance Fabrics: Covers defects in these fabrics such as abnormal fading (beyond normal sun exposure over time), unraveling of seams, or significant pilling that is clearly a manufacturing flaw.

• Synthetic Rattan (PE Rattan): Covers manufacturing defects such as unusual brittleness, cracking, or unraveling of the synthetic rattan weave that is not attributable to prolonged neglect, extreme sun exposure, or physical damage.

• Powder-Coated Aluminum Frames: Covers defects in the aluminum frame such as structural corrosion (rusting beyond surface oxidation), cracking, or failure of welds that are due to manufacturing flaws and not improper maintenance or exposure to harsh chemicals.

• Synthetic Rope: Covers manufacturing defects in synthetic rope components such as premature unraveling, fraying, or detachment from the frame due to tension or adhesive failure, provided it is not caused by cuts, abrasions, or chemical exposure.

• Outdoor-Treated Solid Wood: Covers structural defects in outdoor-treated solid wood components (e.g., teak, eucalyptus) such as severe warping, cracking, or joint separation that impair the furniture's function and are due to poor workmanship or material defects, not neglect or improper sealing/maintenance.

 

2.1 What is Covered (Detailed)

This warranty meticulously covers specific manufacturing and material defects under normal residential outdoor use and proper maintenance:

• Fabric Integrity:

• Abnormal Fading: Covers significant and uneven color fading of Olefin and Acrylic performance fabrics that is demonstrably beyond normal, gradual fading expected from sun exposure over time, indicating a defect in the fabric's UV resistance or dye process.

• Seam Failure and Pilling: Covers manufacturing defects such as unraveling seams, torn stitching, or abnormal and excessive pilling (not caused by friction or external factors) in the upholstery.

• Synthetic Rattan Durability:

• Breakage, Unraveling, Brittleness: Covers the premature breakage, unraveling, or excessive brittleness of synthetic (PE) rattan fibers that is clearly a manufacturing defect and not caused by prolonged, intense sun exposure without protection, physical impact, cuts, or chemical degradation.

• Aluminum Frame Performance:

• Corrosion and Weld Failure: Covers manufacturing defects in powder-coated aluminum frames, specifically structural corrosion (beyond minor surface oxidation), cracking of the frame, or failure of welds that compromise the structural integrity of the furniture. This excludes damage from acidic cleaners, salt spray neglect, or physical impacts.

• Synthetic Rope Integrity:

• Unraveling and Detachment: Covers the unraveling, fraying, or detachment of synthetic rope components from the furniture frame that is due to a manufacturing defect in the rope itself or its attachment points, and not due to cuts, abrasions, excessive tension from external forces, or chemical exposure.

• Outdoor Wood Stability:

• Warping, Cracking, Separation: Covers severe warping, cracking, or separation of outdoor-treated solid wood components that impairs the furniture's function or structural integrity, provided it is not caused by neglect of proper oiling/sealing, exposure to standing water, extreme temperature fluctuations, or improper storage. Natural hairline cracks or checks inherent to wood weathering are not covered.

 

2.2 What is NOT Covered (Detailed Disclaimer)

This warranty does not cover the following circumstances, conditions, or damages for outdoor furniture:

• Environmental Neglect & Exposure:

   

  • Prolonged Extreme Exposure: Damage resulting from prolonged exposure to standing water, excessive moisture, high levels of salt spray (in coastal zones without proper rinsing), harsh chemicals (e.g., chlorine from pools without immediate rinsing), or direct, intense sunlight for extended periods without protection (e.g., covers, shade).

  • Moisture Trapping: Damage caused by storing furniture in non-breathable plastic wraps or bags that trap moisture, leading to mold, mildew, or wood deterioration.

  • Improper Storage in Rain Season: Damage due to improper storage or lack of protection during the rainy season or periods of heavy precipitation, common in Panama City, Panama.

• Pet-Related Damage:

  • Any damage caused by pets, including but not limited to scratches, chewing, tears, stains, or odor.

• Improper Cleaning Agents/Methods:

  • Damage resulting from the use of bleach, strong acids (e.g., vinegar in high concentrations), abrasive cleaners, high-pressure washers, or any cleaning agents not recommended for outdoor furniture materials.

• Normal Weathering & Aesthetic Changes:

   

  • Color Fading: Gradual and normal fading of fabric colors or wood finishes over time due to sun exposure and weathering, which is an inherent characteristic of outdoor products.

  • Mildew and Mold: Mildew or mold growth due to neglect, lack of proper cleaning, or storage in damp environments.

  • Wood Patina: The natural graying or silvering of outdoor-treated woods (like teak) over time, which is a desirable characteristic and not a defect.

  • Minor Surface Imperfections: Minor surface scratches, dents, or abrasions that occur through normal use or handling.

• Accidental Damage & Misuse

  • Damage caused by accidents, impacts, dropping, tipping, cuts, burns, excessive force, or third-party installers, not directly related to a manufacturing defect.

• Modified Products

  • Damage or issues arising from modifications, alterations, or repairs performed by anyone other than MFS authorized personnel.

• Commercial, Institutional, or Rental Use

  • This warranty is strictly limited to residential use. Any product used in a commercial, institutional, or rental setting is not covered.

2.3 Mandatory Care (Detailed)

Strict adherence to these maintenance guidelines is mandatory to ensure the longevity of your outdoor furniture and to keep your warranty valid. Failure to follow these instructions may result in the voiding of your warranty.

• Regular Cleaning of Frames

  • Monthly Cleaning: Clean all furniture frames (aluminum, wood, rattan) at least once a month, or more frequently if exposed to high traffic or environmental contaminants. Use a solution of mild soap (e.g., dish soap) and water. Wipe down with a soft cloth, then rinse thoroughly with clean water, and dry completely to prevent water spots and mineral buildup.

• Shade and Covering

  • Store Under Shade/Use Covers: Whenever possible, store outdoor furniture under a shaded area or use breathable, waterproof outdoor furniture covers when not in use, especially during prolonged periods of non-use, intense sun, or inclement weather. Breathable covers prevent moisture accumulation and mold growth.

• Coastal Zone Care

  • Rinse Aluminum Frames Bi-Weekly: If your furniture is located in a coastal area (such as Panama City, Panama), it is crucial to rinse aluminum frames with fresh water every two (2) weeks to remove salt spray buildup, which can accelerate corrosion.

• Ground Contact Prevention

  • Avoid Wet Surfaces: Do not place outdoor furniture directly in contact with wet grass, standing water, or continuously damp flooring. Ensure adequate air circulation underneath the furniture to prevent moisture accumulation and potential mildew growth or deterioration of materials.

• Fabric and Rope Maintenance

  • Follow Cleaning Guidelines: Maintain fabric (Olefin) and synthetic rope components according to their specific cleaning guidelines. Generally, spot clean with mild soap and water. For deeper cleaning, consult the manufacturer's recommendations. Ensure fabrics are completely dry before covering or storing to prevent mildew.

2.4 Claims & Resolution (Outdoor Furniture)

• The process for filing a warranty claim and the available resolutions for outdoor furniture are the same as those outlined for indoor furniture (see Section 1.4 and 1.5).

• Important Note for Outdoor Products To process any warranty claims for outdoor furniture, we may kindly request proof of proper care and storage. This may include records or evidence of regular cleaning, the use of protective covers, and adherence to the care instructions outlined in Section 2.3. Please note that if proper maintenance cannot be demonstrated, warranty coverage may not be granted.

3. LIMITED WARRANTY – RUGS (3 YEARS)

• This warranty applies to all rugs sold by MFS for indoor residential use only, regardless of whether they are made from natural fibers (e.g., wool, jute, cotton) or synthetic fibers (e.g., polypropylene, polyester, nylon).

Coverage Period

• The coverage period for rugs is three (3) years, commencing from the confirmed date of original purchase. This warranty is non-transferable and applies exclusively to the initial buyer. Proof of purchase, such as the original invoice or receipt, is required for all warranty claims.
  

3.1 What is Covered (Detailed)

This warranty meticulously covers specific manufacturing defects under normal residential use and proper maintenance:

• Structural Integrity

  • Binding and Edging: Covers manufacturing defects in the binding, serging, or edge finishing of the rug, such as unraveling, separation, or detachment of the edge treatment, provided it is not caused by external cuts, excessive pulling, or improper cleaning.

• Seams

  • Covers failure of seams where multiple pieces of rug are joined, leading to separation or gapping, indicating a manufacturing defect in the stitching or adhesive.

• Backing Separation

  • Adhesive or Lamination Failure: Covers the separation or delamination of the rug's primary or secondary backing due to poor adhesive application, incorrect lamination, or material defect, provided it is not caused by excessive moisture, improper cleaning (e.g., steam cleaning), or physical damage.

• Weaving and Texture Flaws (Present at Delivery)

  • Inconsistencies: Covers significant weaving inconsistencies, such as loose loops, pulls (if clearly a manufacturing flaw and not user-induced), uneven pile height, or texture flaws that are clearly attributable to a manufacturing defect and were present upon delivery.

  • Color Discrepancies: Covers significant and abnormal color variations or streaking within the rug that is demonstrably a manufacturing defect and not a natural variation inherent to the fiber type or dye lot.
    

 

3.2 What is NOT Covered (Detailed Disclaimer)

This warranty does not cover the following circumstances, conditions, or damages for rugs:

• Environmental & Use-Related Degradation

  • Fading: Color fading or discoloration resulting from prolonged exposure to direct sunlight, ultraviolet (UV) radiation, or other light sources.

  • Soiling and Stains: Any soiling, dirt accumulation, odors, or staining due to spills (food, beverages, ink), pet accidents (urine, vomit), chemicals, dyes, or general mishandling.

  • Wear Patterns: Wear and tear, crushing, or flattening of the pile from concentrated foot traffic (e.g., hallways, entryways), heavy furniture (e.g., chair legs, dining tables), or improper furniture glides.

  • Shedding: Normal shedding of fibers, especially common in new wool rugs, which is a characteristic of the material and not a defect.

  • Sprouting or Piling: Loose fibers or loops that "sprout" above the pile, which can be trimmed with scissors and are not considered a defect.

• Damage from Improper Cleaning/Maintenance

  • Vacuuming Damage: Damage caused by improper vacuuming methods, such as the use of rotating brush bars (beater bars) on delicate rug types (especially high-pile, shag, or natural fiber rugs), which can pull out fibers or damage the pile.

  • Cleaning Agents: Damage due to the use of steam cleaners, industrial cleaning machines, harsh detergents, bleach, or any cleaning products not specifically recommended for the rug's fiber type.

  • Excessive Moisture: Damage (e.g., shrinkage, curling, mold, mildew, backing delamination) resulting from over-wetting during cleaning or exposure to excessive moisture/humidity.

• Dimensional Changes

  • Shrinkage or Curling: Minor shrinkage or curling of rug edges that can occur due to changes in humidity, improper washing, or drying.

  • Creasing: Creases from folding the rug for storage or transport, which typically relax over time.

  • Accidental Damage & Misuse: Damage caused by accidents, cuts, burns, tears, punctures, pulling of fibers, or any other forms of intentional or unintentional physical damage.

  • Modified Products: Damage or issues arising from modifications, alterations, or repairs performed by anyone other than MFS authorized personnel.
    

 

3.3 Maintenance Guidelines (Detailed)

• Strict adherence to these maintenance guidelines is mandatory to ensure the longevity of your rugs and to keep your warranty valid. Failure to follow these instructions may result in the voiding of your warranty.
• Regular Vacuuming:

• Weekly Suction-Only: Vacuum your rug weekly using a suction-only vacuum cleaner. Do not use a vacuum cleaner with a rotating brush bar (beater bar), especially on delicate, high-pile, shag, or natural fiber rugs, as this can damage fibers, pull out threads, or cause excessive shedding.

• Rotation:

  • Rotate Every 3–6 Months: Rotate your rug 180 degrees every three to six months. This helps to ensure even wear across the rug, particularly in high-traffic areas, and minimizes the impact of localized sun exposure.

• Spill Management:

  • Immediate Cleaning: Clean spills immediately by blotting (do not rub) with a clean, dry, white cloth or paper towel. For liquid spills, blot from the outside of the spill inward.

  • Mild Detergent: For stubborn stains, use only a mild, pH-neutral detergent specifically designed for rugs, diluted according to instructions. Test the cleaning solution on an inconspicuous area of the rug first to ensure colorfastness. Blot thoroughly with clean water to rinse, then blot dry. Avoid saturating the rug.

• Professional Cleaning:

  • Avoid Harsh Methods: Do not use steam cleaning machines, industrial carpet cleaners, or harsh chemical detergents. These methods can damage rug fibers, backing, and dyes, potentially leading to shrinkage, fading, or delamination. For deep cleaning, consider professional rug cleaning services specializing in your rug's specific material.

• Storage:

  • Store Flat or Rolled: When storing a rug, ensure it is clean and completely dry. Store it either flat or tightly rolled (pile side in) around a sturdy tube to prevent creases and damage. Never fold a rug, as this can create permanent creases. Store in a cool, dry, well-ventilated area away from direct sunlight and humidity.

 

4. LIMITED WARRANTY – INDOOR WOOD FURNITURE (3 

YEARS)

This warranty covers solid wood furniture pieces designed and sold by MFS exclusively for indoor residential use. This includes, but is not limited to: dining tables, coffee tables, sideboards, credenzas, bookshelves, desks, console tables, and accent tables crafted from solid wood for interior environments.

Coverage Period

The coverage period for indoor wood furniture is three (3) years, commencing from the confirmed date of original purchase. This warranty is non-transferable and applies exclusively to the initial buyer. Valid proof of purchase, such as the original invoice or receipt, is required for all warranty claims.

 

4.1 What is Covered (Detailed)

This warranty meticulously covers specific manufacturing and material defects under normal indoor residential use and proper maintenance:

• Structural Integrity

  • Splitting, Cracking, Warping (Workmanship): Covers significant splitting, cracking, or excessive warping of solid wood components that impair the furniture's structural integrity or functionality, provided these issues are clearly due to poor workmanship, improper wood drying (kiln-drying process), or material defects at the time of manufacture. This excludes minor hairline cracks or checks inherent to natural wood movement, or damage caused by environmental extremes (see 4.2).

  • Joint and Glue Failure: Covers the failure of glued joints, dowel joints, or other structural connections, leading to loosening or separation of wood components under normal indoor conditions, indicating a defect in the manufacturing process or adhesive application.

• Finish Performance

  • Premature Deterioration of Coating: Covers premature deterioration, peeling, or significant degradation of the factory-applied protective oil (e.g., Rubio Monocoat) or clear coating, provided that regular reapplication as per maintenance guidelines (see 4.3) has been diligently followed. This applies when the finish fails to perform its protective function significantly earlier than expected, indicating a manufacturing application defect.

4.2 What is NOT Covered (Detailed Disclaimer)

This warranty does not cover the following circumstances, conditions, or damages for indoor wood furniture:

• Environmental Damage & Neglect

  • Water Stagnation & Chemicals: Damage caused by prolonged exposure to standing water, excessive moisture, high humidity (leading to swelling, mold, mildew), extreme dryness (leading to severe cracking beyond normal wood movement), harsh chemicals, solvents, or abrasive cleaners.

  • Insect Infestations: Mold, mildew, or insect infestations (e.g., termites, wood borers) resulting from improper storage, excessive humidity, lack of ventilation, or failure to follow recommended maintenance and pest prevention measures.

  • UV Exposure: Fading, discoloration, or minor surface changes due to prolonged direct sunlight or UV exposure, which can naturally alter wood appearance over time.

• Natural Wood Characteristics

  • Grain Variation & Knots: Natural variations in wood grain patterns, color tone discrepancies between different wood pieces, mineral streaks, burls, sapwood, heartwood variations, or the presence of knots. These are inherent characteristics of natural wood and not considered defects.

  • Minor Checking/Cracking: Small, hairline cracks or "checks" that may appear on solid wood surfaces over time due to natural expansion and contraction of wood with changes in humidity and temperature. These are part of the natural aging process of wood and do not typically affect structural integrity.

• Maintenance Neglect

  • Lack of Reapplication: Damage or deterioration of the wood or its finish due to the lack of regular reapplication of Rubio Monocoat or other recommended protective treatments as per MFS guidelines (see Section 4.3).

• Accidental Damage & Misuse

  • Physical Damage: Damage caused by accidents, impacts, dropping, tipping, cuts, scratches, dents, burns, excessive force, or any other forms of intentional or unintentional physical damage.

  • Improper Placement: Damage caused by placing potted plants, wet items, hot items (without coasters), or sharp objects directly on wood surfaces without adequate protection.

  • Commercial Use: Any product used in a commercial, institutional, or rental setting is not covered under this warranty.

  • Modified Products: Damage or issues arising from modifications, alterations, or repairs performed by anyone other than MFS authorized personnel.

4.3 Maintenance (Detailed)

Strict adherence to these maintenance guidelines is mandatory to ensure the longevity of your indoor wood furniture and to keep your warranty valid. Failure to follow these instructions may result in the voiding of your warranty.

• Regular Oiling/Coating Reapplication (if applicable)

  • For indoor wood furniture finished with a penetrating oil (e.g., Rubio Monocoat), reapply the recommended protective oil every four (4) to six (6) months, or as needed based on usage and appearance. This maintains the wood's protection and natural beauty. For sealed or lacquered finishes, follow manufacturer cleaning guidelines.

• Environmental Control

  • Maintain Stable Humidity: Keep indoor wood furniture away from excessively humid environments (e.g., unventilated basements, bathrooms, or areas with constant moisture) or extremely dry conditions. Maintaining stable indoor humidity levels (ideally between 35-55%) minimizes wood expansion, contraction, and potential cracking. Ensure adequate ventilation around the furniture.

  • Avoid Direct Sunlight & Heat Sources: Position indoor wood furniture away from direct, prolonged sunlight exposure, which can cause finish fading, wood discoloration, and potential cracking. Also, avoid placing furniture directly near heat sources such as radiators, fireplaces, or heating vents, as extreme heat can dry out wood, leading to cracks or warping.

• Cleaning

  • Wipe with Damp Cloth: Clean wood surfaces regularly with a soft, clean, slightly damp cloth. Immediately follow with a dry cloth to ensure the surface is completely dry. Never soak or wash wood furniture with excessive water, as this can cause swelling, warping, and finish damage.

  • Avoid Harsh Cleaners: Do not use abrasive cleaners, strong chemicals, silicone-based polishes, or harsh solvents on wood surfaces, as these can damage the finish and the wood itself.

• Surface Protection

  • Use Coasters and Trivets: Always use coasters under drinks and trivets or placemats under hot dishes or objects to prevent water rings, heat marks, and scratches.

  • Avoid Direct Contact with Wet Items: Do not place potted plants directly on wood surfaces without proper drip trays or elevated stands to prevent water damage from spills or condensation.

  • Felt Pads: Place felt pads under the legs of furniture or decorative items to prevent scratching of wood floors or tabletops.
    

5. LIMITED WARRANTY – OUTDOOR WOOD FURNITURE (3 YEARS)

This warranty covers solid wood furniture pieces designed and sold by MFS exclusively for outdoor residential use. This includes, but is not limited to: outdoor dining tables, lounge chairs, benches, and other solid wood items specifically treated and intended for exterior environments.

• Coverage Period

  • The coverage period for outdoor wood furniture is three (3) years, commencing from the confirmed date of original purchase. This warranty is non-transferable and applies exclusively to the initial buyer. Valid proof of purchase, such as the original invoice or receipt, is required for all warranty claims.
    

5.1 What is Covered (Detailed)

This warranty meticulously covers specific manufacturing and material defects under normal outdoor residential use and proper maintenance:

• Structural Integrity

  • Splitting, Cracking, Warping (Workmanship): Covers significant splitting, cracking, or excessive warping of outdoor-treated solid wood components that impair the furniture's structural integrity or functionality, provided these issues are clearly due to poor workmanship, improper wood drying, or material defects at the time of manufacture. This excludes normal hairline cracks or "checks" that naturally occur in outdoor wood due to weathering, or damage caused by neglect (see 5.2).

  • Joint and Glue Failure: Covers the failure of glued joints or other structural connections, leading to loosening or separation of wood components under normal outdoor conditions, indicating a defect in the manufacturing process or adhesive application.

• Finish Performance

  • Premature Deterioration of Protective Oil/Coating: Covers premature deterioration, severe peeling, or significant degradation of the factory-applied exterior protective oil or coating, provided that regular reapplication as per maintenance guidelines (see 5.3) has been diligently followed. This applies when the finish fails to perform its protective function significantly earlier than expected, indicating a manufacturing application defect.

     

5.2 What is NOT Covered (Detailed Disclaimer)

This warranty does not cover the following circumstances, conditions, or damages for outdoor wood furniture:

• Environmental Neglect & Exposure

  • Water Stagnation & Chemicals: Damage caused by prolonged exposure to standing water, excessive moisture, high levels of salt spray (in coastal zones without proper rinsing), harsh chemicals (e.g., chlorine from pools without immediate rinsing), or abrasive cleaners.

  • Extreme Temperatures & UV: Damage from exposure to extreme heat, cold, or prolonged direct intense sunlight without adequate protection (e.g., covers, shade), which can accelerate normal weathering, fading, or minor surface changes.

  • Insect Infestations: Mold, mildew, or insect infestations (e.g., termites, wood borers) resulting from improper storage, lack of ventilation, or failure to follow recommended maintenance and pest prevention measures.

• Natural Wood Characteristics & Weathering

  • Natural Patina/Graying: The natural graying, silvering, or changes in color tone of outdoor-treated woods (like teak) over time. This is a desirable characteristic of natural weathering and is not a defect.

  • Minor Checking/Cracking: Small, hairline cracks or "checks" that appear on solid wood surfaces over time due to natural expansion and contraction of wood with changes in humidity and temperature. These are part of the natural aging process of outdoor wood and do not typically affect structural integrity.

  • Grain Variation & Knots: Natural variations in wood grain patterns, color tone discrepancies, mineral streaks, burls, or the presence of knots. These are inherent characteristics of natural wood.

• Maintenance Neglect

  • Lack of Reapplication: Damage or deterioration of the wood or its finish due to the lack of regular reapplication of exterior oil, sealant, or other recommended protective treatments as per MFS guidelines (see Section 5.3).

  • Improper Storage: Damage due to improper storage or lack of protection during the rainy season or periods of heavy precipitation or storing in non-breathable wraps that trap moisture.

• Accidental Damage & Misuse

  • Physical Damage: Damage caused by accidents, impacts, dropping, tipping, cuts, scratches, dents, burns, excessive force, or any other forms of intentional or unintentional physical damage.

  • Improper Placement: Damage caused by placing potted plants, wet items, or sharp objects directly on wood surfaces without adequate protection.

  • Commercial Use: Any product used in a commercial, institutional, or rental setting is not covered under this warranty.

• Modified Products

  •  Damage or issues arising from modifications, alterations, or repairs performed by anyone other than MFS authorized personnel.
    

5.3 Maintenance (Detailed)

Strict adherence to these maintenance guidelines is mandatory to ensure the longevity of your outdoor wood furniture and to keep your warranty valid. Failure to follow these instructions may result in the voiding of your warranty.

• Regular Protective Oil/Sealant Reapplication

  • Reapply Exterior Oil/Sealant: For outdoor wood furniture, it is critical to reapply the appropriate exterior protective oil or sealant (e.g., Rubio Monocoat exterior oil) every four (4) to six (6) months, or more frequently depending on environmental exposure (e.g., intense sun, high humidity, coastal proximity) and usage. This reapplication is vital for maintaining the wood's resistance to moisture, UV rays, and preventing excessive drying, cracking, and deterioration. Refer to the specific product instructions for the recommended reapplication schedule and method.

• Environmental Protection & Storage

  • Store Under Shade/Use Covers: Whenever possible, store outdoor wood furniture under a shaded area or use breathable, waterproof outdoor furniture covers when not in use, especially during prolonged periods of non-use, intense sun, or inclement weather (e.g., heavy rain during Panama's rainy season). Breathable covers prevent moisture accumulation and mold growth.

  • Avoid Standing Water: Do not place outdoor wood furniture directly in contact with standing water, continuously wet grass, or damp flooring. Ensure adequate air circulation underneath the furniture.

• Cleaning:

  • Wipe with Damp Cloth & Mild Soap: Clean wood surfaces regularly with a solution of mild soap (e.g., dish soap) and water. Use a soft cloth to wipe down the furniture, then rinse thoroughly with clean water, and dry completely to prevent water spots and mineral buildup. Never use a high-pressure washer or excessive water on wood furniture, as this can damage the fibers and finish.

  • Avoid Harsh Cleaners: Do not use abrasive cleaners, strong chemicals, bleach, or harsh solvents on outdoor wood surfaces, as these can damage the wood and its protective treatment.

• Coastal Zone Care:

  • Rinse Regularly: If your outdoor wood furniture is located in a coastal area (such as Panama City, Panama), it is advisable to rinse it regularly with fresh water to remove salt spray buildup, which can accelerate deterioration.

6. LIMITED WARRANTY – LAMPS (10 DAYS)

• Scope: This warranty covers all lighting products sold by MFS, such as floor lamps, table lamps, and pendant lights, exclusively for residential indoor use only.

• Coverage Period: The coverage period for lamps is strictly ten (10) calendar days from the confirmed date of  product delivery. This brief period is provided to allow customers ample time to inspect and test the functionality of the lamp immediately upon receipt.

What is Covered

• Non-functional Electrical Components: Covers lamps that are found to be non-functional (do not turn on or operate as intended) due to electrical component failure (e.g., faulty wiring, defective sockets, inoperative switches) out of the box or within the 10-day period.

• Broken Switches or Internal Wiring: Covers switches that are broken or internal wiring issues that prevent the lamp from operating correctly, provided these are manufacturing defects and not caused by mishandling or improper installation.

• Stability or Balance Issues: Covers stability or balance issues that are clearly attributable to a manufacturing defect (e.g., uneven base, improperly weighted components) and not related to improper user assembly, placement on an uneven surface, or user handling that causes tipping.

What is NOT Covered

• Bulb Compatibility Issues: Problems arising from the use of incompatible bulb types, incorrect wattage, or non-approved light bulbs. Customers must use the specific bulb type and wattage recommended by MFS for the lamp.

• Damage from Misuse/Accidents: Damage due to falls, impacts, poor installation (if self-assembled), use of incompatible adapters or power sources, over-tightening components, or any form of physical abuse or accidental damage.

• Claims Submitted After 10-Day Window: Any claims submitted after the strict ten (10) calendar day inspection and reporting window will not be honored under this warranty.

• Cosmetic Imperfections: Minor cosmetic imperfections that do not affect the lamp's functionality, unless significant and reported immediately upon delivery.

Customer Obligations

• Immediate Inspection: It is the customer's responsibility to thoroughly inspect the lamp immediately upon delivery for any visible damage or manufacturing defects.

• Timely Reporting: Any factory defect or non-functionality must be reported to MFS within the 10-day warranty period in writing, accompanied by clear images or videos demonstrating the issue.

• Retain Packaging and Receipt: Customers must save the original purchase receipt and not discard the original packaging until the lamp has been fully inspected and tested for functionality. This is crucial for return or replacement procedures if a defect is found.

• Disclaimer: MFS reserves the right to modify these warranty terms and conditions at any time without prior notice. The warranty applicable to your product will be the version in effect at the time of your purchase. This warranty provides specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.